Frequently asked questions

Yes — absolutely. Tanzania Massage is a professional wellness platform only. All therapists are bound by our code of conduct, which strictly prohibits any sexual services, explicit content or inappropriate conduct. Any violation results in immediate removal and reporting. Clients can report concerns in one tap.

Every therapist passes our verification standard before listing: government photo ID, professional certification or verifiable training, reference check, and an in-person hygiene & conduct assessment. We re-verify credentials annually and spot-check via client reviews.

We are live in Dar es Salaam (Masaki, Oyster Bay, Upanga, Mikocheni and more) and Zanzibar. Arusha, Moshi, Mwanza and Dodoma are launching soon — join the waitlist and we'll notify you.

By mobile money (M-Pesa, Tigo Pesa, Airtel Money) or card, in TZS or USD. Payment is settled securely when you book; you're never asked to pay outside the platform.

Yes. Therapists bring their own professional table, linens and hygiene kit for hotel, home or office sessions. Your booking confirms the exact location, and therapists are required to arrive on time.

Great — we're selective by design, not a directory of hundreds. Apply on our Join page with your credentials and pricing. Qualified applicants go through verification, and basic listings are free.

Free cancellation up to 24 hours before your session. Within 24 hours, a 50% fee applies to compensate the therapist; no-shows are charged in full. Therapists must give the same notice to you.

No. Massage is a wellness service and is not a substitute for medical care. If you have a medical condition, please consult your doctor first and tell your therapist. Prenatal clients should confirm with their midwife before booking.